209 Broadway, New York
"I got a ride over to Manhattan in an ambulance that was heading over from a local hospital, as thousands were crossing the opposite way into Brooklyn to escape the chaos..."
What’s Included
St. Paul’s Chapel
Only a block from where the Twin Towers collapsed, St. Paul’s Chapel miraculously survived the falling debris. The church was a landmark even then, the city's oldest, continuously used public building. But in the aftermath of 9/11, it became even more — a rescue center for victims, a bulletin board where families posted notices of their missing loved ones, a gathering place for recovery workers. Today, it stands as a living memorial.
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9/11 Memorial
Pause to pay your respects at the 9/11 Memorial and learn about its many symbolic elements. One of the most famous of these, Michael Arad’s “Reflecting Absence” is one of the largest man-made waterfalls in the world, pouring endlessly into the empty footprints of the Twin Towers and inscribed with the names of those who died in the attacks.
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9/11 Museum
No place covers the events of 9/11 as extensively as this museum. The 9/11 Museum includes firsthand accounts, artifacts, historical records, and more relating to September 11th. Your insider guide will help you prepare for your visit, and you'll get a skip-the-line ticket to save time (often an hour or more) waiting in line. We recommend spending two hours to see all the museum offers.
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Freedom Tower and the One World Observatory
Visit the One World Trade Center, built after the destruction of the World Trade Center. In the Freedom Tower lobby, watch “Voices,” dedicated to the men and women of both the old and new WTC. Next, climb aboard the SkyPod, an elevator that shows you a time-lapse of NYC while whisking you 1,250 feet in the air to the One World Observatory. This three-level observation deck features a theater, interactive displays, dining, and the highest panoramic views in the city.
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More at Ground Zero
Each guide's experience of 9/11 is unique, and so is each tour. In addition to the stops above, you may visit other sites at Ground Zero. These include the FDNY Memorial Wall, the Survivor Tree, the Brooks Brothers building that served as a temporary morgue, and the Millennium Hotel, where the FBI thwarted another attack on New York. Your guide may also stop into the Oculus, the grand entrance to the WTC Transportation Hub.
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"I was typing a reflection paper due in class that day when my best friend’s mom messaged me on AOL asking to me to look out my dorm room window to see if the World Trade Center was bombed."
Jaclyn told many real stories which made the tour so interesting and meaningful.
Claire
Dana is an excellent tour guide. She was very informative and has a direct and personal connection to 9/11. Would also highly recommend the museum and One World Observatory.
Craig
One of the best tours ever! A must for anyone wanting to hear firsthand stories from guides with personal connections to the event.
Mandy
FAQs
Is the tour accessible for wheelchairs and strollers?
Yes, the tour is accessible for both wheelchairs and strollers.
Is the tour appropriate for children?
Yes, our guided tour of Ground Zero is appropriate for all ages. The subject matter is covered sensitively, and we’ve had many families enjoy our tours over the years. Kids 4-12 can join our tour at a reduced rate.
Does this tour cover the 9/11 Museum or Freedom Tower?
Yes, this tour includes admission to the 9/11 Museum and the One World Observatory at Freedom Tower. Your visits to these attractions are self-guided, but your tour guide will prepare you for your visit. We recommend allowing about an hour for Freedom Tower and two hours for the museum, but you may stay as long as you wish at either landmark.
What is the tipping policy?
Tips are always appreciated by our guides but never expected. They should be given if you believe your guide did an outstanding job and want to show your appreciation.
If I miss the tour, can I still get my ticket for the museum or observatory?
Your tour concierge will give you your museum or observatory ticket (or both if you’ve selected both upgrades) when you check in for your tour.
Getting Here
Meeting Point
Nearest Subways
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to Fulton Street — Transit Center, or r to Cortland Street.
By Car
Note that traffic may be unpredictable and could cause you to miss the tour.
Open MapTour Ending Point
The guided portion of our tour ends at the 9/11 Memorial (about 4 blocks from the meeting location). Your self-guided visit to the museum and observatory will be after the tour.
Policies
Arrival
Please arrive at least 15 minutes early as we start on time. We can’t guarantee latecomers will be able to catch up and join the group.
When you arrive, just tell the guide your name at check-in. No need to print out anything.
Refunds and Rescheduling
We understand plans change. We offer a 100% refund or the option to reschedule up to 24 hours before your tour start time. Cancellations within 24 hours aren’t eligible for refunds or rescheduling.
Weather
Our tours take place outdoors, rain, snow, or shine. Please check the forecast and dress for the weather. In rare cases of serious inclement weather, we may cancel the tour and offer you the opportunity to reschedule or receive a full refund.
from $114
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