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ADULT: $109 , CHILD: $99 |
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9:30am, 10:30am, 2:00pm (Daily) |
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1.5 Hours Guided Tour + Typically 2 Hours Museum Visit, 1 Hour Self-guided Observatory Visit See Schedule |
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Meets outside of St Paul's Chapel on Broadway See Map |
Enter the One World Observatory and 9/11 Museum with our All Access upgrade
The One World Observatory (also known as the Freedom Tower) features the highest panoramic views in the city.
You’ll also get to explore the 9/11 Museum at your leisure.
Your experience begins with a tour where you will hear firsthand accounts from our guides, who are New Yorkers with personal connections to September 11, 2001. After the tour, you’ll get to skip the standard ticket lines for faster entry.
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Tour Policy:
- Please arrive at least 15 minutes early as we start on time. If late, we cannot guarantee you will be able to catch up and join the group.
- Just tell the guide your name at the check-in. No need to print out anything.
Rescheduling Policy
- Free Rescheduling 24 hours prior to tour: You can always reschedule any tour without penalty if done 24 hours prior to tour time. You can transfer or gift your tour to others.
- Inside of 24 hours, rescheduling fee is $35/person.
- Refund after rescheduling: Once you have been rescheduled, there can be no refunds if you decide not to take the tour.
- Attraction tickets are non-refundable.
Weather Policy:
- ACTIVITY TAKES PLACE OUTDOORS: The tour happens in rain or snow. The tour has a large portion that is outdoors, so please dress appropriately and be prepared for the weather.
- For the 9/11 Ground Zero tour portion, you can always reschedule your tour without penalty if you would like to change to a different day. In the rare case of downpours or undoable weather conditions, we will cancel the tour and offer refund. However, the attraction tickets (for the 9/11 Museum or Observatory) cannot be rescheduled since they are date/time specific.
9/11 Museum Policy
- You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after the tour conclusion or some time later. The museum reserves the discretion not to admit you if you are early or late. You cannot exit and reenter the museum.
- There is a security check point upon entering the museum. All large bags will need to be checked at the Coat Check. No flash photography is allowed. No talking on cellular phones.
Freedom Tower Policy
- Tickets are only available on specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date.
- Typically the entry time for the 9:30am tour will be at 1:00pm, the 10:30am tour will be at 2:00pm, and the 2:00pm tour will be at 5:30pm. The actual entry time may vary based on availability. In the case of no availability, we will notify the customer to either select another date, another tour or refund their purchase.
- There is a security check upon entering the building.
Free Rescheduling 24 hours prior to tour: You can always reschedule any
tour without penalty if done 24 hours prior to tour time. You can transfer or gift your
tour to others.
Inside of 24 hours before your tour, rescheduling fees are:
- FREE for tour reschedule
- FREE for 9/11 Museum Entry reschedule
- $35 / person for Freedom Tower Entry reschedule
Once you have been rescheduled, there can be no refunds if you decide not to take the tour.
Attraction tickets are non-refundable.
There are bathrooms in St. Paul's Chapel. There are also bathrooms inside the 9/11 Museum and Freedom Tower if you have tickets for entry.
Yes the tour is wheelchair accessible. However we do not provide wheelchairs for the tour.
Tips are always appreciated by our guides, but never expected. They should be given if you believe your guide did an outstanding job, and further, if you as an individual want to demonstrate your appreciation to the guide for that job well done.
Yes, the subject matter is covered sensitively.
Nearest Subways:: 2 3 4 5 A C J Z to Fulton Street - Transit Center, or Rto Cortland Street.
By Car: Click here to view a map (opens in a new window) of nearby paid parking spaces. Not recommended due to unpredictable traffic which may cause you to miss the tour.
Tour Bus Loading/ Unloading and Parking Click here (opens in a new window) for DOT's permitted tour bus map in lower Manhattan.
Tour ends at the 9/11 Memorial (about 4 blocks from the meeting location)
ST. PAUL’S CHAPEL
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it miraculously survived the falling building and debris. St. Paul’s Chapel served as a makeshift rescue center during the aftermath. Its iron fence became a bulletin board where family members posted notices of their missing loved ones. Today, with the mementos received from people around the world supporting New York City, the church serves as both a landmark and a tribute.
9/11 MEMORIAL
You'll enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. Take a moment at Michael Arad’s “Reflecting Absence,” a man-made waterfall that symbolizes the void left behind by tragedy. Learn how the names of the nearly 3,000 victims were placed around the waterfall next to their friends, family members, and colleagues. See the new Freedom Tower and World Trade Center rise from the ground.
9/11 MUSEUM
FREEDOM TOWER
AND MORE...
First Hand Accounts
We are New Yorkers with personal connection to the events of September 11, 2001. Read our first hand accounts below.Continue reading the personal accounts here.
"I watched the television in disbelief as the two towers collapsed. I walked outside to the Hudson River just after the attacks, and saw the smoke rising from the burning ground zero. All around my neighborhood I saw people walking to the nearby park, which led to the Henry Hudson Bridge, hoping to get out of Manhattan and into New Jersey by walking- fearing more attacks on Manhattan might be on the way."
-Mary
What is "Ground Zero"?
Ground Zero is generally defined as the site of the former World Trade Center and areas surrounding it.You can find more in-depth information and news about the World Trade Center area on our blog.
The 9/11 Memorial is the plaza located at the site of the former Twin Towers. The memorial was built to commemorate the attacks of September 11 2001, and the World Trade Center bombing of 1993 which killed six. It features two enormous waterfalls and reflecting pools, each about an acre in size, set within the footprints of the original twin towers. Its design conveys a spirit of hope and renewal, and creates a contemplative space separate from the usual sights and sounds of a bustling metropolis.
The 9/11 Museum is located inside the 9/11 Memorial. Exhibits in the museum include 23,000 images, 10,300 artifacts, and nearly 2,000 oral histories of the dead provided by friends and loved ones, in addition to over 500 hours of video.
The One World Trade Center, known also as the Freedom Tower, is the nation's tallest skyscraper. It is located on the premises at the north-west corner of the site. The “Skypod” elevators go up 1,250 feet to the observatory which include breath-taking panoramic views of the city and surrounding areas, letting you see as far as Philadelphia!
The Oculus, the outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center. Though the tour does not normally include a visit inside, your guide may make a quick stop inside for an opportunity to appreciate the spacious, pearly white interior.
