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FAQ’s – 9/11 Ground Zero Guided Tours Skip to content

9/11 Memorial Visitor Questions

About the Memorial, Museum, and Observatory

What is "Ground Zero"?
Ground Zero is generally defined as the site of the former World Trade Center and areas surrounding it.

You can find more in-depth information and news about the World Trade Center area on our blog.

The 9/11 Memorial is the plaza located at the site of the former Twin Towers. The memorial was built to commemorate the attacks of September 11 2001, and the World Trade Center bombing of 1993 which killed six. It features two enormous waterfalls and reflecting pools, each about an acre in size, set within the footprints of the original twin towers. Its design conveys a spirit of hope and renewal, and creates a contemplative space separate from the usual sights and sounds of a bustling metropolis.

The 9/11 Museum is located inside the 9/11 Memorial. Exhibits in the museum include 23,000 images, 10,300 artifacts, and nearly 2,000 oral histories of the dead provided by friends and loved ones, in addition to over 500 hours of video.

The One World Trade Center, known also as the Freedom Tower, is the nation's tallest skyscraper. It is located on the premises at the north-west corner of the site. The “Skypod” elevators go up 1,250 feet to the observatory which include breath-taking panoramic views of the city and surrounding areas, letting you see as far as Philadelphia!

The Oculus, the outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center. Though the tour does not normally include a visit inside, your guide may make a quick stop inside for an opportunity to appreciate the spacious, pearly white interior.

On average, you can expect to spend about 2 hours inside to explore at your own pace. For the One World Observatory, it will be about 45-60 minutes.

9/11 Museum - You will get a timed entry into the 9/11 Museum if you purchase the upgrade. Depending on availability, your ticket may be for immediately after the tour conclusion or some time later. The museum reserves the discretion not to admit you if you are early or late. You cannot exit and reenter the museum. There is a security check point upon entering the museum. All large bags will need to be checked at the Coat Check. You can bring in food and beverage, but need to eat that in the Atrium level. No flash photography is allowed. No talking on cellular phones.

One World Observatory - You will get a timed entry into the Freedom Tower if you purchase the upgrade. Tickets are only available on specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically the entry time for the 10:30am tour will be at 2:00pm. The 2:00pm tour will typically have an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, we will notify the customer to either select another date, another tour or refund their purchase.

Tour Questions:

Free Rescheduling 24 hours prior to tour:

You can reschedule your tour without penalty up to 24 hours before your tour.

Fees to reschedule inside of 24 hours or in case of a no-show:

  • FREE for tour reschedule
  • FREE for 9/11 Museum Entry reschedule
  • $35 / person for Freedom Tower Entry reschedule

Once you have been rescheduled, there can be no refunds if you decide not to take the tour.

All attraction tickets are non-refundable.

There are bathrooms in St. Paul's Chapel. There are also bathrooms inside the 9/11 Museum and Freedom Tower if you have tickets for entry.

Yes the tour is wheelchair accessible. However we do not provide wheelchairs for the tour.

Tips are always appreciated by our guides, but never expected. They should be given if you believe your guide did an outstanding job, and further, if you as an individual want to demonstrate your appreciation to the guide for that job well done.

Yes, the subject matter is covered sensitively.