
4.9/5
BASED ON 16,086 REVIEWS

Guided tours led by New Yorkers with personal connections to the events of 9/11
When the planes hit the Twin Towers on September 11th, the world watched as one of the most recognizable symbols of power and freedom fell. From the smell of fire to the sound of sirens, New Yorkers witnessed firsthand the events of that day. Even now, they can recall the moments of tragedy and heroism that tested and ultimately strengthened our city.
Walk with us as we explore Ground Zero, New York. Hear firsthand accounts from guides who remember 9/11. Learn about the new World Trade Center and the 9/11 Memorial and Museum. Take a moment to honor the lives lost and to see and celebrate New York City’s resilience.
All Access Tour
Includes:
- 90-minute guided tour of Ground Zero
- Skip-the-line ticket for the 9/11 Museum
- Admission to the One World Observatory at Freedom Tower
and

Guided Tour
Includes:
- 90-minute guided tour of Ground Zero, featuring stops at St. Paul’s Chapel, the 9/11 Memorial, the FDNY Memorial Wall, and more
and

Firsthand Accounts
As longtime New Yorkers, we'll never forget September 11, 2001, and the days that followed. We each had different experiences, but together they tell a shared story. Here, our guides relate a few of their memories from 9/11.
Read more firsthand accounts from our guidesOn September 11, I awoke to a delightful break from the sweltering heat and humidity we had endured all summer long. I was singing at a nursing home, a distance away from the Financial District, and had begun engaging with the residents in the dementia unit when a nurse ran in saying, “A small plane just hit the twin towers!” We ran to the TV and watched in horror, along with 2 billion other people, as the second plane hit. This was no accident. All I could think was “Wow, it’s going to take a long time to repair this damage.” My heart broke in a thousand different ways as I watched what happened over the next hour or so. The Activities Director said I could go home if I wanted to and that the residents on the Dementia Unit would not really know the difference. Those words struck a nerve in me. I wanted to stay. I wanted to have a few more hours in a room full of people who did not know the world just changed.
Linda
I was sleeping in on September 11, 2001, and was awakened at around 9:15am by the sound of fire engine sirens- lots of them. I looked out of the apartment window, out into the gorgeous Indian summer day, and saw a stream of firetrucks racing downtown. A big plume of thick smoke was visible in the sky as I looked south from 24th street. Judging by its size, I figured it must have been in a nearby neighborhood.
Jon
I went to bed in my Hell’s Kitchen apartment about 6am and didn’t wake up until the phone rang at 11:30am. My wife at the time answered and, from the conversation, I could immediately tell that something terrible had happened, the extent of which I couldn’t fathom until I turned on the TV and witnessed the nightmare that had happened just three miles to the south of me. The World Trade Center had been attacked and was now gone.
Tom
Reviews
A very insightful, poignant and emotional tour. Arun, our tour guide, really brought the human and city wide impact of the 9/11 tragedy to us in a way that we’ll never forget.
Steve, August 2025
The 9/11 tour delivered by Jaclyn was beautiful. For our teenagers, it was hugely informative whilst never losing sight of the individual personal tragedies of that day.
Rob, July 2025
Jim Quinn was absolutely amazing during the tour. His stories kept us captivated the entire tour. It was great hearing stories from someone that was close to everything that day.
Marilize, June 2025
We had an impressive and very informative tour by Séan. He highlighted some of the unbelievable and heroic stories of people who sacrificed their lives to save others. I would highly recommend this tour.
Linda, May 2025
The tour was a perfect overview of the 9/11 grounds. Our guide was amazing!! He made it very personal. We had a teen with us and he kept his interest. Highly recommend!
Kelly, March 2025
The walking tour was absolutely phenomenal! Dana was the most knowledgeable guide I’ve ever had. Her views on what happened that day gave us a different perspective. Thank you, Dana!
Courtenay, January 2025
Maya was a brilliant tour guide, informative, lively and welcoming. We went straight into the museum afterwards and spent several hours there. It is a tour that anyone visiting NYC should do.
Kate, December 2025
Our tour guide, Russell, was superb. As a native New Yorker, he provided context to stories and facts that you simply cannot get by yourself. The memorial overall is beautiful to visit!