We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L’Arte del Gelato stand.
“Work resumed on Monday but nothing was ever the same again. The fire burned under the rubble for three months…”
What’s Included
9/11 Memorial
Tour Ground Zero with a guide who has a personal connection to 9/11. You’ll hear firsthand stories from the day and tales of heroism and hope as the city came together in the aftermath. You’ll also learn about the Oculus and the 9/11 Memorial.
1
More at Ground Zero
Every guide’s experience of 9/11 is unique, and so is every tour, from the places you visit to the stories shared. Your tour may include visits to Ground Zero sites like St. Paul’s Chapel, the Survivor Tree, Liberty Park, and the FDNY Memorial Wall.
2
9/11 Museum
After your 90-minute tour, your guide will take you to the 9/11 Museum, where you’ll join a docent-led tour through the museum’s exhibits. Here, your guide will share context for the artifacts, accounts, and historical records on display. After the tour, you’re welcome to continue exploring at your own pace.
3
We had a wonderful tour by Arun followed by the museum and a great lunch (Arun's recommendation!). We learned a lot — Arun is a great storyteller!
Karen (October 2025)
We bypassed all queues and Tim was fabulous answering every question. Memorial was awe inspiring. The museum was beyond words. A must see.
Christopher (August 2025)
It was a life changing experience. Our tour guide Ray was amazing and shared personal stories and information we didn’t know about.
Michaela (July 2025)
FAQs
Is the tour accessible?
Yes, the tour is accessible for both wheelchairs and strollers.
Is the tour appropriate for children?
Yes, our guided tour of Ground Zero is appropriate for all ages. The subject matter is covered sensitively, and we’ve had many families enjoy our tours over the years. Kids 4-12 can join our tour at a reduced rate.
Does this tour cover the 9/11 Museum or Freedom Tower?
This tour includes a guided tour of the 9/11 Museum. It lasts an hour, but you can stay as long as you like after your tour. If you want to visit the One World Observatory at Freedom Tower as well, we recommend our VIP All Access Tour.
How will I get my tickets for the museum?
Your tour concierge will give you your tickets for the 9/11 Museum when you check in for your tour, so it’s important to arrive early to make sure you don’t miss the experience.
What is the cancellation policy?
We understand plans change. We offer a 100% refund or the option to reschedule up to 24 hours before your tour start time. Cancellations within 24 hours aren’t eligible for refunds or rescheduling.
When should I get there?
Plan to show up 15 minutes early. The tour starts promptly, and you may not be able to catch up if you arrive late. When you arrive, just tell the guide your name at check-in. No need to print out anything.
What if it rains?
Our tours run rain or shine. If there’s extreme weather and we have to cancel, you’ll get a full refund.
Are gratuities included?
Tips aren’t included but are always appreciated by our guides. If you think your guide did an outstanding job, a tip is a great way to show that.
Getting Here
Meeting point
Nearest subways
2
3
4
5
A
C
J
Z
to Fulton Street,
R W to Cortland Street,
or 1 to WTC Cortland
By car
NYC traffic can be unpredictable. Be sure to allow plenty of extra time so you don’t miss your tour.
Open in Google Maps.Tour ending point
The guided portion of our tour ends at the 9/11 Memorial (about four blocks from the meeting location). Your self-guided visit to the museum and observatory are after the tour.
Policies
Arrival
Please arrive at least 15 minutes early as we start on time. We can’t guarantee latecomers will be able to catch up and join the group.
When you arrive, just tell the guide your name at check-in. No need to print out anything.
Refunds and Rescheduling
We understand plans change. We offer a 100% refund or the option to reschedule up to 24 hours before your tour start time. Cancellations within 24 hours aren’t eligible for refunds or rescheduling.
Weather
Our tours take place outdoors, rain, snow, or shine. Please check the forecast and dress for the weather. In rare cases of serious inclement weather, we may cancel the tour and offer you the opportunity to reschedule or receive a full refund.
from $109
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