Terms of Service

Here are the terms of service for our Ground Zero tours, including our cancellation policy. If you ever have any questions, don’t hesitate to contact us via email or by clicking the chat icon in the bottom-right corner of this page.

Cancellation policy

We understand plans change. We offer a 100% refund or the option to reschedule up to 24 hours before your tour start time. Cancellations within 24 hours aren’t eligible for refunds or rescheduling.

Plan to show up 15 minutes early. The tour starts promptly, and you may not be able to catch up if you arrive late.

Other terms

While 9/11 Ground Zero Tour makes every effort to provide on-time service, it does not guarantee its start and end times, which may be delayed by any number of factors, including weather, traffic, or any conditions beyond our control. 9/11 Ground Zero Tour is not liable for any inconvenience or expense caused as a result of such delay.

9/11 Ground Zero Tour assumes no liability or responsibility for injury, loss, or damage to persons or property, delay, or expense arising from or caused by weather conditions, acts of God, war, accident, government restrictions or regulations, from an act or omission of any individual, traffic, or any other cause or condition beyond its control.

9/11 Ground Zero Tour reserves the right to cancel or change any tour, advertised schedule, or route without notice and assumes no liability or responsibility for any conditions beyond its control that may interrupt or cancel any tour. Fares are subject to change without notice. 9/11 Ground Zero Tour is not responsible for lost, stolen or destroyed tickets.

9/11 Ground Zero Tour reserves the right to refuse to retain any person as a member of the tour. If you witness any disorderly conduct or suspect any problem with any fellow tour member during the tour, please notify your tour guide.

Video taping the tour is not allowed without prior permission of the company.