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Frequently Asked Questions


What is the difference between Ground Zero, 9/11 Memorial, 9/11 Museum, and the Freedom Tower (One World Trade Center)?

Ground Zero is generally defined as the site of the former World Trade Center and areas surrounding it.

The 9/11 Memorial is the plaza built to commemorating the September 11 attacks of 2001, which killed nearly 3,000 people, and the World Trade Center bombing of 1993, which killed six.

The 9/11 Museum is located inside the 9/11 Memorial. Exhibits in the museum include 23,000 images, 10,300 artifacts, and nearly 2,000 oral histories of the dead provided by friends and loved ones, in addition to over 500 hours of video.

The Freedom Tower, or One World Trade Center, is the nation's tallest skyscraper. It is located on the premises at the north-west corner of the site. The “Skypod” elevators go up 1,250 feet to the observatory which include breath-taking panoramic views of the city and surrounding areas, letting you see as far as Philadelphia!

Our guided tours cover Ground Zero and the 9/11 Memorial. There is an option to purchase 9/11 Museum or Freedom Tower tickets so you will have timed entry to avoid waiting after your 9/11 Memorial tour.

9/11 site
What is covered on the tours?

9/11 Ground Zero Tour
To summarize, this tour covers Ground Zero and 9/11 Memorial. You will visit St. Paul’s Chapel, site of a makeshift rescue center. You will see the Firemen’s Memorial Wall. More importantly, you will hear stories of heroism and tragedy of that day. You will see the new World Trade Center towers rising, including the Freedom Tower, the tallest building in the Western Hemisphere. Through hearing personal stories and seeing the monuments and shrines, you will gain insight into the events of that day and the aftermath.

9/11 Ground Zero Tour + 9/11 Museum Entry
This tour includes the 9/11 Ground Zero tour above and we offer an entry into the Museum at the conclusion of your tour. Our guide will provide you with a timed entry ticket so you don’t have to wait. The guide will give you a preview of the museum and what to expect so you can optimize your time spend inside the museum and not miss seeing things important to you.

9/11 Ground Zero Tour + Freedom Tower Observatory
This tour includes the 9/11 Ground Zero tour and entry into the Freedom Tower's Observatory at the conclusion of your tour. Our guide will provide you with a timed entry ticket so you don’t have to wait.

9/11 Ground Zero Tour + 9/11 Museum + Freedom Tower Observatory
This tour includes the 9/11 Ground Zero tour, entry into the 9/11 Museum and and entry to Freedom Tower Observatory. At conclusion of your tour, your guide will present you with tickets for both the 9/11 Museum and Freedom Tower. You can expect to explore the museum for appromxiately 2 hours. Afterwards you will walk to the Freedom Tower on the otherside of the 9/11 Memorial to visit the Observatory.

Are there bathrooms available?

There are bathrooms in St. Paul's Chapel. There are also bathrooms inside the 9/11 Museum and Freedom Tower if you have tickets for entry.

Does the tour happen rain or shine?

Yes, the tour happens in rain or snow. The tour has a large portion that is outdoors, so please dress appropriately and be prepared for the weather. For the 911 Ground Zero tour portion, you can always reschedule your tour without penalty if you would like to change to a different day. In the rare case of downpours or undoable weather conditions, we will cancel the tour and offer refunds. However, the 9/11 Museum and Freedom Tower tickets cannot be rescheduled since they are date/time specific.

What is your refund policy?

You can always reschedule your tour or transfer/gift your tour to others.

You can cancel a tour for a full refund 48 hours prior to the start of the tour.

There are no refunds or rescheduling for the Museum or Freedom Tower tickets less than 48 hours prior to your tour start time since Museum entry is date/time specific.

What are the 9/11 Museum policies?

You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after the tour conclusion or some time later. The museum reserves the discretion not to admit you if you are early or late. You cannot exit and reenter the museum.

There is a security check point upon entering the museum. All large bags will need to be checked at the Coat Check. You can bring in food and beverage, but need to eat that in the Atrium level. No flash photography is allowed. No talking on cellular phones.

Is the tour wheelchair accessible?

Yes the tour is wheelchair accessible. However we do not provide wheelchairs for the tour.

What is the tipping or gratuities policy?

Tips are always appreciated by our guides, but never expected. They should be given if you believe your guide did an outstanding job, and further, if you as an individual want to demonstrate your appreciation to the guide for that job well done.