We offer a 100% refund up to 24 hours prior to your tour start time for all our public guided tours. Exceptions include our Catacombs tour and Alcatraz upgrade due to the nature of these attractions.

If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.

For tour cancellation:
info@911groundzero.com
+1 646 801 9113

If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.

We take our responsibility to supporting the safety and well-being of our guides and guests seriously.

To keep you and our guides safe, we are using the safety protocols set up by the World Tourism Travel Council. In addition, we abide by any local laws.

Here’s what that means for you as a traveler.

Guests pledge to:

• Wash and sanitize hands frequently
• Bring and wear masks or face coverings for the duration of the tour
• Respect any local quarantine requirements if you are traveling from a hotspot
• Stay home when not feeling well
• Maintain 6 feet or more of distance from others when possible

Our guides will:

• Wash and sanitize hands frequently
• Wear masks or face coverings for the duration of the tour
• Do a wellness check before each tour and stay home when they are not feeling well
• Help groups maintain social distance
• Complete company training on COVID-19, airborne diseases, and infection control

We also recommend keeping an eye on the World Health Organization’s advice for the public for any current updates.

If you have any questions or concerns before your tour, please contact us.