Proof of vaccination is no longer required as part of New York State’s “Key to New York” entrance guidelines for sites involving indoor admission. Venues may still require masks for entry, and admission may be denied at the discretion of the venue or the tour operator.
Local and venue mandates are subject to change without notice.
We offer a 100% refund up to 24 hours prior to your tour start time for all our public guided tours. Exceptions include our Catacombs tour and Alcatraz upgrade due to the nature of these attractions.
If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.
For tour cancellation:
+1 646 801 9113
If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.
We take our responsibility to supporting the safety and well-being of our guides and guests seriously.
To keep you and our guides safe, we are using the safety protocols set up by the World Tourism Travel Council. In addition, we abide by any local laws.
Here’s what that means for you as a traveler.
We also recommend keeping an eye on the World Health Organization’s advice for the public for any current updates.
If you have any questions or concerns before your tour, please contact us.