We take your safety and the safety of our staff seriously.
We follow all local health and safety regulations. NYC has launched Key to NYC, which requires certain establishments to verify that staff and patrons are vaccinated against COVID-19.
In December, COVID-19 vaccination proof requirements will be expanded to include younger children and to require full vaccination:
- Children: Starting on December 14, children ages 5 to 11 will be required to have proof of vaccination for public indoor activities. They must show they have received at least one dose of a vaccine.
- Full Vaccination: Starting on December 27, people 12 and older participating in public indoor activities will be required to show proof they have received two vaccine doses, except for those who have received the one dose of the Johnson & Johnson vaccine.
For proof of vaccination, you can use:
- CDC Vaccination Card. A digital photo or photocopy of this card is also acceptable.
- NYC Vaccination Record or other official immunization records, including from your health care provider. A digital photo or photocopy of this card is also acceptable. If you are unable to get this record, call 311.
- NYC COVID Safe App: You can upload to this app a photo of your CDC vaccination card or other official records, along with your photo ID.
- CLEAR Health Pass: You can use the digital vaccine card option in the CLEAR app if you are 18 and older and are fully vaccinated.
- Excelsior Pass (or Excelsior Pass Plus). You will need the phone number or email address associated with your New York vaccination record to use this app. If you cannot use this app, try one of the other options listed above.
All visitors 18 years of age or older must show ID and proof of vaccination to enter the Museum.
Worry-free booking
We offer a 100% refund up to 24 hours prior to your tour start time for all our public guided tours. Exceptions include our Catacombs tour and Alcatraz upgrade due to the nature of these attractions.
If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.
For tour cancellation:
info@911groundzero.com
+1 646 801 9113
If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.
Health and safety
We take our responsibility to supporting the safety and well-being of our guides and guests seriously.
To keep you and our guides safe, we are using the safety protocols set up by the World Tourism Travel Council. In addition, we abide by any local laws.
Here’s what that means for you as a traveler.
Guests pledge to:
- Wash and sanitize hands frequently
- Bring and wear masks or face coverings for the duration of the tour
- Respect any local quarantine requirements if you are traveling from a hotspot
- Stay home when not feeling well
- Maintain 6 feet or more of distance from others when possible
Our guides will:
- Wash and sanitize hands frequently
- Wear masks or face coverings for the duration of the tour
- Do a wellness check before each tour and stay home when they are not feeling well
- Help groups maintain social distance
- Complete company training on COVID-19, airborne diseases, and infection control
We also recommend keeping an eye on the World Health Organization’s advice for the public for any current updates.
If you have any questions or concerns before your tour, please contact us.
