We follow all local health and safety regulations. NYC has launched Key to NYC, which requires certain establishments to verify that staff and patrons are vaccinated against COVID-19. Visitors 12 and older must be prepared to show proof of vaccination to enter museums, restaurants, theaters, and other indoor recreational venues.
Eligible proof of vaccination includes:
We offer a 100% refund up to 24 hours prior to your tour start time for all our public guided tours. Exceptions include our Catacombs tour and Alcatraz upgrade due to the nature of these attractions.
If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.
For tour cancellation:
+1 646 801 9113
If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.
We take our responsibility to supporting the safety and well-being of our guides and guests seriously.
To keep you and our guides safe, we are using the safety protocols set up by the World Tourism Travel Council. In addition, we abide by any local laws.
Here’s what that means for you as a traveler.
We also recommend keeping an eye on the World Health Organization’s advice for the public for any current updates.
If you have any questions or concerns before your tour, please contact us.