COVID-19 Health and Safety Update
COVID-19 Health and Safety Update – 9/11 Ground Zero Guided Tours Skip to content

COVID-19 Health and Safety Update

We thank you for considering us in your travel plans. We want to assure you that we take your safety and the safety of our staff seriously.

We recommend keeping an eye on World Health Organization’s advice for the public for any current updates.

Worry-Free Booking

We offer a 100% refund up to 24 hours prior to your tour start time for our public tours.

We also offer rescheduling to another date the tour is running at no extra cost for our public tours.

Please keep in mind there are no-refunds available if you have already rescheduled your tour.

If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.

By email:

info@911groundzero.com

By phone:

+1 646 801 8692 (USA)

If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.

Health & Safety

While we are eager to open our tours to put our tour guides back to work and start showing off our cities again, we take our responsibility to supporting the safety and well-being of our guides and guests seriously.

To keep you and our guides safe, we will be using the safety protocols set up by the World Tourism Travel Council. In addition, we will be abiding by any local laws.

Here’s what that means for you as a traveler.

Guests pledge to:

  • Wash and sanitize hands frequently
  • Bring and Wear masks or face coverings for the duration of the tour*
  • Respect any local quarantine requirements if you are traveling from a hotspot
  • Stay home when not feeling well
  • Maintain 6 feet or more of distance from others when possible
  • Submit a pre-tour health questionnaire

Our guides will:

  • Wash and sanitize hands frequently
  • Wear masks or face coverings for the duration of the tour*
  • Do a wellness check before each tour and stay home when they are not feeling well
  • Help groups maintain social distance
  • Complete company-provided training on COVID-19, airborne diseases, and infection control

If you have any questions or concerns before your tour, please contact us.

*Face mask or covering refers to any cloth face mask, paper face mask or bandanna.