9/11 Tour + Museum + Observatory

All Access

  • $109/adult, $99/child (ages 6-12)
  • 3138 Reviews
  • Daily at 9:30am, 10:30am, and 2:00pm
  • 1.5 Hrs Guided Tour + Typically 2 Hrs Self-guided Museum + 1 Hr Self-guided Observatory
  • Meets outside of St Paul's Chapel on Broadway

Entry tickets on Timed Access
Limited Spaces. Flexible Rescheduling. Secure Booking.

Tour Highlights

  • 90 minute guided tour of Ground Zero and 9/11 Memorial with an English-speaking guide
  • Guided by New Yorkers with personal connections to the events of 9/11
  • Hear firsthand accounts of tragedy and heroism from guides with personal connections to 9/11
  • Entry into BOTH the 9/11 Museum and One World Observatory - Limited tickets available

Tour Schedule

line for tickets to 9/11 museum

9:30am Tour 10:30am Tour 2:00pm Tour
Tour 9:30am-11:00am 10:30am-12:00pm 2:00pm-3:30pm
Museum 11:00am-1:00pm* 12:00pm-2:00pm* 3:30pm-5:30pm*
Observatory 1:00pm-2:00pm* 2:00pm-3:00pm* 5:30pm-6:30pm*
*Average Museum time is 2 hours. Average Observatory time is 1 hour. Entry times may vary slightly with availability.

Tour Details

Join us for a tour of the former World Trade Center in New York City as we commemorate the tragic events of 9/11. You will hear firsthand accounts from our guides, who are New Yorkers with personal connections to 9/11.

St. Paul’s Chapel

We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it miraculously survived the falling building and debris. St. Paul’s Chapel served as a makeshift rescue center during the aftermath: Its iron fence became a bulletin board where family members posted notices of their missing loved ones. Today, with the mementos received from people around the world supporting New York City, the church serves as both a landmark and a tribute.

Firefighter’s 9/11 Memorial Wall

Next, listen to the heroic stories of the emergency responders at the Firefighter's 9/11 Memorial Wall, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero.

9/11 Memorial

Finally, you'll enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. Take a moment at Michael Arad’s “Reflecting Absence,” a man-made waterfall that symbolizes the void left behind by tragedy. Learn how the names of the nearly 3,000 victims were placed around the waterfall next to their friends, family members, and colleagues. See the new Freedom Tower and World Trade Center rise from the ground.

9/11 Museum Entry

You will be provided with timed entry tickets to minimize wait times. Museum entry time will be based on availability. Our guides will give you a preview of the museum and what to expect so you can plan accordingly, and still have time to see other sights important to you. The Museum visit will be unguided, so feel free to enjoy it at your leisure.


After the Museum visit, you will head to the Observatory which is a two-minute walk away. This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby of the Freedom Tower with "Voices" - a film dedicated to the men and women of the Twin Towers and the new One World Trade Center. You will then take the "Sky Pod" elevator, which rises 1,250 ft (381 m) in the air in 60 seconds.

The Observation Deck begins on the 102nd floor with the See Forever Theater and moves down to the 100th floor, where the main observation deck is situated. Immersive LED displays, interactive touch screen video, and dining options mean there's plenty to do, but the true draw is the view that awaits: the impressive New York Skyline stretching across all of Manhattan.

  • Christine (United States)
  • "Our guides were clearly passionate about their connections to the city and this momentous event. The passes to the museum and observatory were also easy to use and very worth the time and money."
  • pbferra (Boston, Massachusetts)
  • "Worth every penny we paid to get something other than a media-driven, sensational perspective on our history. Tony was there. He was in the targeted segment of our capitalist society. He dodged the bullet. He covered it all: the good, the bad, the ugly, the past & the future. The man is not ever at a loss for words. What with all the noise & commotion of the city, it would be best to stick close to your guide if you are hearing impaired. Wear comfortable shoes & be able to keep up. This is one & one-half hours of intense information & movement. Went reluctantly; left thrilled to have done it."
  • bchiarella (New York City, New York)
  • "Tony is an expert tour guide with a great sense of humor! His personal story lent a unique and touching story. I think it was the best tour of all my travels over the past 30 years."
  • sajsomar (Marshfield)
  • "Rob Maas you were a terrific representative of the 911 Ground Zero tour as well as your city. You had a wealth of information that was well appreciated by myself and the high school boys that attended. Thank you once again. You educated our boys with facts and personal examples showing something so tragic turn into something so beautiful and serene."
  • kwwaheed (Trinidad)
  • "He was extremely knowledgeable and his personal account made the experience all the more real. He interacted with all the members on his tour and I am sure everyone felt welcomed. We got a very clear description of what happened on the day, it was very heart wrecking at times. However, Tom was able to lighten the mood at just the right time."
  • 69VonW
  • "I am SO pleased I booked this tour. This wasn't my first visit to NY but it was my first tour of the 9/11 memorial. The tour was led by the delightful John who was actually in the city at the time of the attacks. His account was informative and emotional but showed the resilience and determination of the New York people - who are adorable. We toured the chapel, the plaza and the memorial itself, which is obviously very emotional. John was able to give us the information that we would most definitely had missed if we hadn't taken this tour."
  • jacklyna644 (Beaver Cove, Maine)
  • "She is high energy, passionate about the site and was well prepared with lots of information which we were unaware. Her personal story about her connection with the Towers reinforced the horror of the day and reinforced our need to retell the story so no one forgets. She also shared much about the future of the memorial site and the new towers."
  • 625stephanies625 (Santa Monica)
  • "Anthony SanGiovanni was our guide and he was fabulous. Because he had such a personal experience on 9/11 he truly gave us a side to this horrific event that we did not know and it was very moving. It would not have been the same without him."
  • BernardE224 (Midlothian, Virginia)
  • "Starting off with a personal guide, John Garay, was the best thing we elected to do. He was able to present the story from the view of someone that was there that day and how everything turned upside down. By the time we got to the Memorial itself the experience was much more personal than if we had just visited. A simple thing he explained was how the sound of the water masked all of the city sounds so we could concentrate on the real meaning of the memorial. "
  • DB1000 (Manchester, United Kingdom)
  • "A thoroughly enjoyable, informative and thought-provoking tour from an excellent guide who almost, at times, made you feel as though you were living the experience. Keep up the good work Anthony, I would recommend the tour to anybody!"
  • Luvtravel68
  • "Our guide was Jonathan White. Reason why this tour is rated highly, is him. Hearing his own story of that day made the experience much more meaningful. He was articulate, well mannered and very knowledgeable. I highly recommend this "tour" although it felt more like going through everything with someone I know."

    Tour Policy

    • Please arrive 10 minutes early as we start on time. If late, we cannot guarantee you will be able to catch and join the group.
    • Just tell the guide your name. No need to print out the ticket.

    Rescheduling Policy

    • Free Rescheduling 48 hours prior to tour: You can always reschedule any tour without penalty if done 48 hours prior to tour time. You can transfer or gift your tour to others.
    • Inside of 48 hours, rescheduling fee is $55/person.
    • Refund after rescheduling: Once you have been rescheduled, there can be no refunds if you decide not to take the tour.

    Weather Policy

    The tour happens in rain or snow. The tour has large portion that is outdoors, so please dress appropriately and be prepared for the weather. For the tour portion, you can always reschedule your tour without penalty if you would like to change to a different day. In the rare case of downpours or undoable weather conditions, we will cancel the tour and offer refunds. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific.

    9/11 Museum Policy

    You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after the tour conclusion or some time later. The museum reserves the discretion not to admit you if you are early or late. You cannot exit and reenter the museum. There is a security check point upon entering the museum. All large bags will need to be checked at the Coat Check. You can bring in food and beverage, but need to eat that in the Atrium level. No flash photography is allowed. No talking on cellular phones.

    Freedom Tower Policy

    Tickets are only available on specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically the entry time for the 10:30am tour will be at 2:00pm. The 2:00pm tour will typically have an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, we will notify the customer to either select another date, another tour or refund their purchase.

    Meeting Location: Outside of St Paul's Chapel, 209 Broadway

    By Subway:

    2 3 4 5 A C J Z to Fulton Street.
    Or Rto Cortland Street. Walk 1 block east to St Paul's Chapel.

    By Car: Click here to view a map (pops open in a new window) of nearby paid parking spaces. Not recommended due to unpredictable traffic which may cause you to miss the tour.

    Tour Bus Loading/ Unloading and Parking: Click here (opens in a new window) for DOT's permitted tour bus map in lower Manhattan.

    (Tour ending location is at the 9/11 Memorial, about 4 blocks from the meeting location.)